Apparel FAQ
Made-to-Order
Why is my order not shipped immediately?
All Buddaflies apparel and accessories are made to order. Production begins after your purchase is placed, which helps us create intentionally, reduce unnecessary inventory, and avoid overproduction. Once your item is complete and shipped, you will receive tracking information by email.
How long will my order take?
Your total delivery time consists of two stages: production time plus shipping transit time. Production times vary by item and production partner. Any available estimate will be displayed during checkout or communicated in your order updates. Shipping transit begins after production is complete and the order has been transferred to the carrier.
Can I cancel or change my order after placing it?
Contact us as soon as possible at info@dcbuddaflies.com with your order number. Because production may begin shortly after an order is submitted, cancellation and change requests are not guaranteed. For orders containing multiple items, cancellation eligibility may differ by item because products may enter production at different times. Orders cannot be changed or cancelled after production has begun or the order has shipped.
What if my item arrives damaged, defective, or incorrect?
Contact us within 14 days of delivery at info@dcbuddaflies.com with your order number and photos. After reviewing the claim, we may offer a replacement, refund, or other appropriate resolution depending on the circumstances. Please contact us before returning any item — unauthorized returns may not be accepted.
Do you ship internationally?
International shipping availability is determined by destination and product. Enter your delivery address at checkout to view available shipping options and rates.
How do I track my order?
You will receive tracking information by email once your apparel order has shipped.
Why Are There Two Separate Carts?
Buddaflies offers two separate shopping experiences on this site.
The Apparel Store sells Buddaflies clothing and accessories. These items are purchased through the Apparel Cart and Shopify checkout, processed and fulfilled separately as made-to-order apparel.
The 21+ Menu is a separate adult-only experience with its own cart and ordering process. It is not part of the Apparel Store or Shopify checkout.
Items, discounts, gift cards, promotions, payments, order updates, and policies do not transfer between the two carts. An order placed through one cart cannot be viewed, modified, cancelled, returned, or refunded through the other. Apparel shipping policies, discount codes, and fulfillment terms apply only to the Apparel Store.
If you need to follow up on an order, use the order confirmation and contact information associated with the cart where the order was placed.